Betting Rules

These Betting Rules explain the general conditions that apply when using True Blue Casino betting products and services. Please read them carefully before opening an account, depositing funds or placing a bet. By using the site, you confirm that you understand and accept these rules, the applicable Terms and Conditions, and any product-specific information displayed before you place a bet.

True Blue Casino operates under a Costa Rica gambling licence. Games and software are certified and audited by Gaming Laboratories International (GLI), and the site uses 256-bit SSL encryption to protect player data and transactions.

General betting conditions

True Blue Casino provides betting services subject to applicable Australian laws, regulatory requirements and the rules published on the site. These rules apply to eligible customers and may be supplemented by additional rules for particular games, markets, promotions or payment methods. If a specific product rule conflicts with a general rule, the specific rule will generally apply to that product or market.

You must be legally permitted to use online gambling services in your location and must meet the applicable minimum age requirement. You must provide accurate and complete information when creating and maintaining your account. An account may only be used by the person registered to it. You must keep your login details secure and must not allow another person to access or use your account.

Use your own account and an approved payment method held in your name where required.
Do not place bets on behalf of another person or allow another person to bet through your account.
Do not use the service for unlawful activity, fraud, money laundering or other prohibited conduct.
Follow account, identity, payment and verification requests made by True Blue Casino.
Check the rules for a particular game or market before confirming your bet.
Only use funds that are available to you and that you can afford to lose.

True Blue Casino may refuse, restrict, suspend or close an account or transaction where permitted by law and the applicable Terms and Conditions. This may occur where information cannot be verified, account activity appears irregular, or there is a concern about security, compliance, fraud or responsible gambling. Any action taken will be handled in accordance with applicable requirements.

Placing and confirming bets

Before placing a bet, check the selection, stake, odds or payout information and any other details shown on the confirmation screen. A bet is only submitted when you complete the required confirmation process. You are responsible for reviewing the event, market, selection, stake and applicable conditions before confirming your bet.

Once a bet has been accepted, it may not be changed or cancelled unless the relevant product rules or applicable law allow this. A bet may be rejected, delayed, voided or subject to review in certain circumstances. This may apply where there is a technical error, pricing error, duplicate transaction, market irregularity or failure in the communication of bet information.

Account balance and stake limits

Minimum and maximum stake amounts may apply and can vary by product, market, customer, promotion or other applicable condition. Any relevant limit will normally be displayed before a bet is confirmed. The balance shown in your account may be affected by pending transactions, reversals, verification checks or other adjustments.

If you notice a transaction or balance that you do not recognise, review your account information and contact the site through the available support channel. Do not share your password or other confidential security information. True Blue Casino may investigate and correct an account balance where a transaction has been affected by an error, unauthorised activity or another issue.

Technical issues

You are responsible for using a suitable device, internet connection and current software when accessing the site. If a connection is interrupted, a page does not load correctly or a confirmation is not displayed, do not assume that a bet has been accepted. Check your account history or transaction information before trying again. Technical records may be used to determine whether a bet was received, accepted or processed.

Results, settlement and payments

Bets are settled using the official result or outcome applicable to the relevant product, event or game. The settlement method may depend on the published rules, the event organiser, the game system or another reliable official source. If an event is postponed, abandoned, interrupted or otherwise affected, the relevant product rules will determine whether bets stand, are voided or are settled in another way.

Where a result is corrected or officially changed after settlement, True Blue Casino may update the settlement if allowed under the applicable rules. If a bet is settled incorrectly because of an obvious error, technical issue or incorrect information, the settlement may be reviewed and corrected. The relevant account balance may be adjusted following the review.

A winning bet is paid according to the applicable odds, payout calculation and product rules.
A losing bet will normally be deducted from the available account balance once settled.
A void bet is generally returned or treated according to the relevant market rules.
Multiple or combined bets may be affected if one or more selections are void, cancelled or unavailable.
Any displayed payout remains subject to applicable rules, account checks and legal requirements.

Withdrawals and other payments may be subject to identity checks, account verification, transaction review and payment-provider requirements. You should ensure that your account information is accurate and that the payment method is held in your name where required. Processing times can vary depending on the method used, verification requirements and circumstances outside the site’s control.

True Blue Casino may delay or decline a payment where information is incomplete, a payment method is not accepted, a transaction requires review or a legal or compliance obligation applies. Additional information may be requested before funds can be released. Any applicable fees, limits or conditions should be checked in the relevant account or payment information before use.

Fair play, account security and responsible gambling

Fair and honest use of the service is required. You must not attempt to manipulate a game, exploit a software fault, interfere with the site, use automated systems where prohibited or obtain an improper advantage. You must not engage in collusion, impersonation, fraud, chargeback abuse or any other activity that may compromise the integrity or security of the service.

Keep your password and other security information confidential. If you believe someone has accessed your account, change your password where possible and notify True Blue Casino through the available support channel. Review your account activity regularly and avoid using public or shared devices for gambling.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never gamble with money needed for everyday expenses. Take regular breaks and avoid gambling when you are upset, tired, or under the influence of alcohol or drugs. Do not gamble to chase losses.

Set personal spending and time limits before playing.
Do not borrow money or use credit to continue gambling.
Keep gambling separate from essential household spending.
Do not increase stakes to recover previous losses.
Use available account tools, including deposit, wagering or time controls where offered.
If gambling feels difficult to control, stop and seek support from an appropriate Australian service.

You may request a break, account restriction or self-exclusion through the available account and support processes. A self-exclusion request should be taken seriously, and you should not attempt to create or use another account during the exclusion period. Further information about responsible gambling options is available on the site.

Changes, complaints and interpretation

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operational practices. The current version published on the site will apply from the date shown or from the time it is made available. You should review the rules regularly, particularly before placing a bet.

If you have a question about a bet, result, transaction or account decision, review your account history and the applicable product rules first. You may then raise the matter through the available support process. Include enough information to help identify the issue, such as the relevant date, product and transaction reference, while avoiding the sharing of your password or other sensitive security information.

Complaints will be considered in accordance with the site’s complaints process and applicable requirements. Records, account information, bet details and technical data may be reviewed when investigating a dispute. The outcome may depend on the published rules, available evidence, official results and the circumstances of the matter.

These Betting Rules should be read together with the True Blue Casino Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, event, promotion or payment method. If you do not understand a rule, do not place a bet until you have obtained clarification through the available support channel.