Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use True Blue Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you agree to follow these terms, together with any rules, notices or additional conditions displayed on the relevant page.

True Blue Casino operates under a Costa Rica gambling licence. Games and software are certified and audited by Gaming Laboratories International (GLI), and the site uses 256-bit SSL encryption to protect player data and transactions.

1. About these terms

These Terms & Conditions apply to your use of the True Blue Casino website, account services, games, payment functions, promotional offers and any related features made available online. They are intended to set out the rights and responsibilities of both you and True Blue Casino in clear terms. Additional rules may apply to particular games, tournaments, promotions or payment methods. Those rules form part of these Terms & Conditions when they are presented to you.

You should read these terms before using the service and keep a copy for your records. If you do not understand any part of them, or do not agree with them, you should not use the website or open an account. True Blue Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to the service, security improvements or operational needs. The latest version published on the website will apply to future use, unless another effective date is stated.

Eligibility and lawful use

You must only use the service if you are legally permitted to do so in your location. You are responsible for checking the gambling laws that apply to you before accessing the website. You must meet any applicable minimum age requirement and provide accurate information when requested. True Blue Casino may refuse access, restrict an account or request evidence of age, identity, location or source of funds where this is necessary for legal, regulatory, security or responsible gambling purposes.

You must not use the website if online gambling is unlawful where you are located.
You must not allow another person to use your account or use another person's account.
You must not access the service through methods intended to disguise your location or identity.
You must not use the website for fraud, money laundering, abuse, manipulation or any other unlawful purpose.
You must comply with applicable Australian laws and any other laws that apply to your use of the service.

2. Accounts, security and verification

Where account registration is available, you must provide information that is complete, current and accurate. You are responsible for updating information if it changes. An account is personal to the registered user and may not be sold, transferred, shared or used on behalf of another person. You are responsible for keeping your login details confidential and for all activity carried out through your account, except where an issue was caused by a failure of the service.

Tell True Blue Casino promptly if you believe that your account has been accessed without permission, your password has been compromised or your account information is incorrect. Security checks may be required before access is restored or transactions are processed. You should use a strong password, avoid reusing passwords and log out when using a shared device.

True Blue Casino may carry out verification checks at any stage. These checks may include requests for identity documents, proof of address, payment ownership, age, location or information about the source of funds. Documents must be genuine, readable and current where applicable. If requested information is not provided within a reasonable period, the account or relevant functions may be restricted until the checks are completed.

Only one account may be held by a person unless True Blue Casino expressly permits otherwise. Duplicate, inactive, restricted or incorrectly registered accounts may be reviewed and may be closed or consolidated where appropriate. If an account is suspended or closed, you must not attempt to create another account to avoid the restriction.

3. Deposits, play and withdrawals

You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Payment providers may apply their own terms, fees, processing rules or security checks. True Blue Casino may reject, reverse or delay a transaction where it appears unauthorised, erroneous, unlawful or inconsistent with account information. You should check transaction details carefully before confirming a deposit.

Funds in your account must be used for genuine recreational play. You must not use the service to move money between payment methods, conceal the origin of funds or carry out any activity unrelated to lawful gaming. Winnings and withdrawals may be subject to verification, payment-provider procedures, applicable law and any specific conditions shown to you before play. Processing times can vary and are not guaranteed.

You are responsible for checking the available balance and transaction history. If you identify an error, duplicate transaction or payment that you do not recognise, notify True Blue Casino as soon as possible. An account balance does not necessarily represent cleared funds. Transactions may be adjusted where a payment is reversed, a technical error occurs, a game result is invalidated or an investigation identifies suspected misuse.

Games are intended to be played for entertainment. You accept that gambling involves risk and that losses may occur. You should only stake money you can afford to lose. Game results are determined by the relevant game systems and rules. If a technical failure, software fault or other material error affects a game or transaction, True Blue Casino may take reasonable steps to correct the error and may void affected play where permitted.

4. Promotions, content and website use

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms will explain eligibility, qualifying activity, expiry, wagering or playthrough requirements, withdrawal conditions and any other limitations that apply. You should read the relevant promotion rules before opting in or using an offer. If there is a conflict between these general terms and a promotion's specific terms, the specific terms will apply to that promotion to the extent of the conflict.

True Blue Casino may withdraw, amend or suspend an offer where required by law, where an error has occurred or where the offer is being abused. A person must not obtain an advantage through multiple accounts, misleading information, automated activity, collusion or any other conduct that defeats the intended purpose of an offer. Where misuse is suspected, access to a promotion or related benefits may be removed and the account may be reviewed.

Website text, graphics, logos, software and other materials are owned by or licensed to True Blue Casino or its relevant providers. You may view and use the website for personal, non-commercial purposes only. You must not copy, reproduce, modify, distribute, scrape, reverse engineer or interfere with the website or its security features without permission.

The website may contain links or services provided by third parties. Those third parties may have separate terms and privacy practices. True Blue Casino does not control every external website or service and is not responsible for content, availability or transactions conducted through a third party. You should review the relevant third-party information before using it.

5. Responsible gambling, privacy and general conditions

True Blue Casino supports a safer approach to gambling. Gambling should remain a form of entertainment, not a way to make money or recover losses. Consider setting personal deposit, spending, session or loss limits where available. Take regular breaks, avoid gambling when upset or under the influence of alcohol, and never chase losses. If gambling is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian support service.

You may request account restrictions, a temporary break or account closure through the available account or support channels. Requests may be subject to reasonable security checks. Once a self-exclusion or closure request has been processed, you must not attempt to open or use another account. Information about privacy, cookies, personal information and data rights is provided in the applicable Privacy Policy. By using the service, you acknowledge that personal information may be handled as described in that policy and as required by law.

True Blue Casino aims to keep the website available and accurate, but access may occasionally be interrupted by maintenance, technical faults, telecommunications problems, events outside reasonable control or security measures. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian consumer law. To the extent permitted by law, True Blue Casino is not responsible for losses caused by your misuse of the service, unauthorised access resulting from your failure to protect account details, or events outside reasonable control.

True Blue Casino may suspend, restrict or close an account where it reasonably believes that these terms have been breached, legal or regulatory obligations require action, verification cannot be completed, payment activity is suspicious, or the service is being used in a harmful or unlawful way. Closure does not remove obligations that arose before closure. Any remaining balance will be handled in accordance with applicable law, verification requirements and relevant transaction rules.

If you have a question or complaint, use the support options made available on the website. Provide enough information for the issue to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints will be assessed using the applicable internal process and may require further details or verification. These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights and protections available to you.

By continuing to use True Blue Casino after these terms have been updated, you accept the revised terms. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.