Privacy Policy

This Privacy Policy explains how True Blue Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It also explains the choices available to players regarding their information. We aim to handle personal information responsibly and transparently, in line with applicable privacy requirements.

True Blue Casino operates under a Costa Rica gambling licence. Games and software are certified and audited by Gaming Laboratories International (GLI), and the site uses 256-bit SSL encryption to protect player data and transactions.

Information we may collect

When a player uses True Blue Casino, we may handle information that identifies, relates to or can reasonably be associated with that player. The information collected depends on how the website and services are used, the account features accessed and the checks required before certain activities can be completed. We only seek information that is reasonably relevant to operating the site, providing services, meeting legal responsibilities and protecting players and the platform.

Account and contact information

This may include a player’s name, date of birth, residential or other contact details, username, account credentials, communication preferences and information provided when registering or updating an account. We may also keep records of messages, requests and other communications with customer support so that enquiries can be answered and service quality can be reviewed.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This can include copies or details from identity documents, proof of address, information about the source of funds where appropriate, and results from verification or risk checks. Such information may be reviewed by us or by service providers that assist with verification, fraud prevention and security.

Payment and transaction records

We may handle information about deposits, withdrawals, gameplay-related transactions, account balances, payment methods, transaction references and the outcome of payment checks. Payment providers may process payment details directly under their own privacy notices. We may receive enough information to confirm, reconcile and manage a transaction without necessarily receiving full payment credentials.

Device, technical and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages visited, session times, referral information and details about interactions with the site. We may also record security events, login activity and unusual behaviour to help protect accounts and services.

Information from other sources

Where permitted and appropriate, we may receive information from payment providers, identity verification services, fraud prevention providers, technology suppliers or other parties that support the operation of the website. We may also combine this information with information provided by a player to help keep account records accurate and identify potential security or compliance concerns.

How we use and share information

Personal information is used for purposes connected with providing and managing the True Blue Casino website and services. We seek to use information fairly and only for relevant operational, security, support, legal or service-related purposes. These purposes may include the following:

Creating, maintaining and administering player accounts.
Processing account activity, deposits, withdrawals and other transactions.
Confirming identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and risk management checks.
Detecting, investigating and preventing suspicious, unauthorised or unlawful activity.
Providing customer support and responding to questions, complaints and requests.
Sending service communications, including account, security, transaction and policy updates.
Personalising or improving website content, functionality and user experience.
Monitoring website performance, reliability and technical security.
Managing responsible gambling tools, account safeguards and related support where applicable.
Meeting legal, regulatory, tax, accounting and record-keeping obligations.
Establishing, exercising or defending legal rights and managing disputes.

We may use information for marketing where permitted and where any required permission has been obtained. Marketing communications may include information about services, website features or promotional content. Players can choose to stop receiving marketing communications at any time by using an unsubscribe option included in a message or by contacting us using the details in the privacy rights section below. Stopping marketing does not affect essential service messages about an account or transactions.

We may use automated tools or checks to identify unusual activity, verify information, assess security risks and help make operational decisions. Where appropriate, players may contact us to ask about the handling of their information or to raise a concern about a decision that affects them.

Sharing information

Information may be shared with carefully selected suppliers and service providers that help operate the website. These may include hosting and technology providers, payment and banking partners, identity verification services, fraud prevention providers, customer support tools, security providers, professional advisers and communication services. These parties should only use information for authorised purposes and should apply suitable security measures.

Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected fraud or unlawful conduct, enforce applicable terms, or support a business transfer or similar corporate event. We do not treat player information as public information, and access is limited according to operational need.

Storage and international handling

Personal information may be stored or processed by service providers in Australia or other countries, depending on the systems used to provide the website and related services. Where information is handled across borders, reasonable steps should be taken to protect it and to require suitable confidentiality and security standards. No online transmission or storage system can be guaranteed to be completely secure, but access controls and other safeguards are used to reduce risks.

Cookies, security and retention

Cookies and similar technologies

True Blue Casino may use cookies and similar technologies to make the website work, remember preferences, maintain sessions, support security and understand how the site is used. Cookies are small files or pieces of information stored on a device by a website. Some are necessary for core functions, while others help with performance, analytics, personalisation or marketing.

A player can manage or remove cookies through the settings of their web browser. Browser settings may also allow a player to block certain cookies or receive a notification before they are stored. If all cookies are blocked, some website features may not work correctly, and account or security functions may be affected.

Security measures

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. Access may be restricted to people and service providers who need information for an authorised purpose. Players are also responsible for keeping account credentials confidential and should contact support promptly if they suspect unauthorised account activity.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period depends on the type of information, the reason it was collected, account activity, security needs, disputes and record-keeping requirements.

Closing an account does not always mean that every record is immediately deleted. Some account, identity, transaction, security or communication records must be kept for a period required by law or for other legitimate purposes, such as preventing fraud, resolving disputes or demonstrating compliance. When information is no longer needed, it should be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on applicable privacy requirements and any relevant exceptions, players may have rights in relation to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent to marketing communications. A request may be subject to reasonable identity checks so that information is not disclosed to the wrong person.

How to make a request

To exercise a privacy right or ask a question about the handling of personal information, contact support@true-blue-casino.best. Please describe the request clearly and provide enough information for the relevant account or records to be located. Players should not send unnecessary sensitive information in an initial message. We may ask for further details to verify identity and protect account security.

Access: ask for a copy of personal information held about you, subject to applicable limits.
Correction: ask us to update information that is inaccurate, out of date or incomplete.
Deletion: ask for personal information to be removed where there is no continuing lawful or operational reason to retain it.
Marketing consent: withdraw consent or opt out of marketing communications at any time.
Privacy questions: ask how information is collected, used, shared or stored.

Some requests may be refused, limited or delayed where permitted or required, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention, or conflict with a legal record-keeping obligation. If deletion is not possible, we will explain that certain information must be retained where appropriate.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the latest version applying from its stated publication or update date. Players should review the policy periodically, particularly before continuing to use the website after a significant change.